FAQ

❓ Frequently Asked Questions – XeeVass Jewelry

💍 Do you offer custom jewelry?

Yes! We specialize in custom silver and gold jewelry. Contact us on WhatsApp or email with your idea, and we'll bring it to life.

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📦 How long does shipping take?

Lebanon: 1– 3 business days

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💳 What payment methods do you accept?

We accept:

Cash on delivery (Lebanon)

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🔁 Can I return or exchange my order?

Yes. Returns are accepted within 5 working days if the item is unused and not damaged. Custom and sale items are non-returnable.

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🧼 How should I care for my jewelry?

Avoid water, perfume, and chemicals. Store pieces in their original XeeVass box to prevent scratching and tarnishing.

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📲 How can I contact you?

You can reach us via:
📧 xeevass@gmail.com
📞 WhatsApp: +9616952599
Or send us a message directly on Instagram @xeevass